November 16, 2012
DCF Press Secretary
Statewide EBT system down due to JPMorgan Outage
TALLAHASSEE— Due to national technology issues at JPMorgan Chase, Florida Electronic Benefit Transfer (EBT) card holders are not able to use their cards for normal processing at grocery, convenience and other stores that accept EBT cards.
EBT cards are used by recipients of cash and food assistance for purchases in approved stores. With the system down, stores can choose to run a manual processing of up to $40. Wal-Mart stores have the ability to process manual transactions of up to $100.
The outage began this morning around 7 a.m. and has not yet been resolved. For updates on this issue, please follow us on Twitter at www.twitter.com/myflfamilies or Facebook at www.facebook.com/myflfamilies.